Terms of Service

Please read these terms carefully before using our services. By accessing our website or using our services, you agree to be bound by these Terms of Service.

Last Updated: February 4, 2026

1. Introduction

Welcome to BahariHost, a subsidiary of ExtentIT Solution Limited. By accessing our website or using our services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and BahariHost ("we," "our," or "us") regarding your use of our website and services.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services.

2. Service Usage

2.1 Account Responsibilities

You must be at least 18 years old to use our services
You are responsible for maintaining the security of your account
You must provide accurate and complete information when creating an account
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to engage in any of the following activities:

Violating any applicable laws or regulations
Hosting illegal content or engaging in illegal activities
Attempting to gain unauthorized access to our systems
Interfering with or disrupting our services
Using our services to send spam or malicious content
Infringing on intellectual property rights

3. Payment Terms

Billing

Payment is required in advance for all services
All fees are non-refundable unless stated otherwise
We may change our fees upon notice
Late payments may result in service suspension
You are responsible for all applicable taxes

Refunds

30-day money-back guarantee for new accounts
Pro-rated refunds for service downgrades
No refunds for domain registrations
No refunds for custom services
Refund requests must be submitted in writing

4. Service Level Agreement

Uptime Guarantee

99.9% uptime guarantee
Monitored 24/7/365
Automatic failover systems
Regular maintenance windows
Real-time status updates

Support Response

Critical issues: 1 hour response
High priority: 4 hours response
Normal priority: 12 hours response
Low priority: 24 hours response
24/7 emergency support

5. Hosting Services

Shared Hosting

Fair usage of server resources
Unlimited domains & subdomains
Automatic software updates
Website migration assistance
SSL certificate installation

VPS & Dedicated

Full root access provided
Custom server configuration
Resource scalability
Dedicated IP addresses
Server monitoring tools

6. Resource Usage

To ensure optimal performance for all users, we enforce the following resource usage policies:

Usage Limits

CPU: Max 25% per account
RAM: As per plan allocation
Storage: As per plan quota
Bandwidth: Fair usage policy
Database size: Plan specific

Restrictions

No cryptocurrency mining
No file sharing services
No game servers
No proxy services
No streaming services

7. Backup & Data Policy

Our Responsibilities

Daily automated backups
7-day backup retention
Secure backup storage
Disaster recovery plans
Data integrity checks

Your Responsibilities

Maintain local backups
Verify backup integrity
Monitor backup status
Report backup issues
Regular data cleanup

8. Domain Services

Registration Terms

ICANN rules compliance
Accurate WHOIS information
Domain renewal policies
Transfer restrictions
Grace period terms

Domain Management

DNS management access
Nameserver configuration
Domain privacy options
Auto-renewal settings
Domain transfer support

9. Security

Our Security Measures

DDoS protection
Malware scanning
Firewall protection
SSL/TLS encryption
Regular security audits

Your Security Obligations

Strong password usage
Regular security updates
Access control management
Vulnerability reporting
Security best practices

10. Termination

We reserve the right to terminate or suspend your access to our services:

Termination by Us

Violation of these Terms
Non-payment of fees
Fraudulent activity
Excessive resource usage
Legal requirements

Termination by You

Cancel anytime from dashboard
30 days notice required
Data backup provided
Account closure confirmation
Final billing settlement

11. Limitation of Liability

To the maximum extent permitted by law, BahariHost shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages resulting from service interruptions
Damages exceeding the total amount paid by you to us in the past 12 months
Any unauthorized access to or use of our servers and data

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by:

Posting the updated Terms on our website
Sending an email to the address associated with your account
Displaying a notice in your account dashboard
Providing at least 30 days notice for material changes
Requiring acceptance of updated Terms to continue service use

Note: Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us:

support@baharihost.com

Address

BahariHost (ExtentIT Solution Limited)
House 16, Road 5/A, Block B
Nobodoy Bazar, Mohammadpur, Dhaka 1207
Bangladesh