Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all BahariHost customers, orders, payments, and services. By ordering, paying for, or using any BahariHost service, you agree to this policy, our Terms and Conditions, and our Acceptable Use Policy.

Important

A refund is not automatic and not a guaranteed right. Every request is reviewed by the BahariHost Administrative and Billing Team, taking into account the type of service, payment status, resources consumed, the time of the order, support and administrative investigation, and applicable law. Any mandatory rights you hold under applicable consumer-protection law remain unaffected.

1. How to Request a Refund

To have a refund considered, the customer must complete both of the following steps:

1. 1Submit a Cancellation Request for the relevant service from the BahariHost Client Portal.
2. 2Notify the Billing Team through our official Facebook Support / Messenger and provide the Client Portal cancellation or ticket reference.

Where necessary, the Billing Team may request additional information such as payment proof, transaction ID, service ID, screenshots relating to the issue, or a ticket reference. A Facebook message alone, a phone call alone, or simply shutting down the service will not on its own be treated as a refund request.

A cancellation request does not by itself mean the refund is approved. Whether the service is stopped, suspended, or kept active until expiry after cancellation is determined by the type of service and its billing status.

2. Domain Registration, Renewal, and Transfer

All of the following domain-related services are entirely non-refundable:

• New domain registration
• Domain renewal
• Domain transfer
• Domain restore / redemption
• Premium domains
• Domain privacy / ID protection where a third-party cost applies
• Registry and registrar fees, transfer fees, restore fees, and any related tax or charge

Once a registration, renewal, transfer, or restore has been submitted to the domain registry, it generally cannot be changed, cancelled, or refunded. An incorrect domain name, the wrong extension, a duplicate order, a customer-side typo, or simply not using the domain are not grounds for a refund.

3. Shared Web Hosting, WordPress Hosting, and Business Hosting

3.1 Monthly Hosting Packages

For eligible shared hosting packages purchased on a monthly billing cycle, a refund may be requested within the first 30 days from the activation date.

• The refund amount is calculated pro-rata against the remaining unused subscription period.
• Example: if a 30-day package costs BDT 500 and an eligible cancellation is made after 15 days of use, the potentially refundable amount may be BDT 250, less any applicable fees or charges.
• If the refund is approved, the relevant hosting service will be stopped or suspended.

3.2 Annual, Semi-Annual, and Long-Term Hosting Packages

No refund applies to annual, semi-annual, two-year, or longer-term shared hosting packages. Promotional and discounted annual packages are also non-refundable.

3.3 Hosting Infrastructure Issues and Server Migration

If there is a genuine infrastructure-level problem on a shared hosting server on the BahariHost side, we will first investigate and attempt to resolve it. Where necessary, and subject to available capacity and technical feasibility, we may attempt to migrate or shift your hosting account to another BahariHost server.

• Migration may involve some temporary downtime, DNS propagation delay, an IP change, or configuration adjustments.
• Account-specific coding errors, malware, excessive resource usage, an outdated CMS or plugin, customer-side DNS issues, and third-party service failures are not treated as infrastructure issues.
• If BahariHost is still unable to restore the service after reasonable troubleshooting and migration attempts, the customer may request a refund under this policy.
• Refund eligibility and the amount are determined case-by-case by the Administrative and Billing Team.

4. Reseller Hosting

4.1 Monthly Reseller Hosting

For monthly reseller hosting packages, a full refund may be considered if the request is made within the first 72 hours of activation or purchase.

• Even where a request arrives within 72 hours, approval is not automatic; a refund may be declined where there is abuse, resource misuse, migration or copying, a suspended account, or a policy violation.
• Once 72 hours have passed, no refund applies to reseller hosting.
• If the refund is approved, the reseller service and the accounts and services under it will be stopped or suspended. The customer must take their own backups beforehand.

4.2 Annual or Long-Term Reseller Hosting

No refund applies to annual, semi-annual, two-year, or other long-term reseller packages.

5. VPS, Cloud VPS, RDP, and Virtual Servers

For monthly VPS, Cloud VPS, Windows or Linux RDP, and virtual server services, a refund may be requested within the first 3 days of service activation.

• After 3 days, no refund applies to VPS, RDP, or virtual server services.
• Before requesting a refund, the customer must raise a support ticket for the issue and allow a reasonable troubleshooting opportunity.
• A full refund may not apply where there has been root access, a custom OS, a control panel, IP allocation, software installation, data upload, an abuse investigation, or substantial resource use.
• Add-on IPs, licenses, setup fees, backup storage, Windows or other license charges, managed work, and third-party charges are not refundable.
• No refund applies to annual or long-term VPS, RDP, or virtual server packages unless stated otherwise in writing.

6. Dedicated Servers, Bare Metal, and Colocation

Dedicated servers, bare-metal servers, custom server builds, colocation, rack space, hardware reservation, remote hands, hardware upgrades, and related setup or installation services are entirely non-refundable.

This is because these services involve hardware allocation, data-center provisioning, reservation of rack and network resources, and third-party costs that apply immediately. Where a specific SLA or written agreement exists, its terms will apply separately.

7. SSL Certificates, Software Licenses, Control Panels, and Digital Products

The following services are generally non-refundable:

• SSL certificates
• cPanel, LiteSpeed, CloudLinux, Windows, DirectAdmin, and other software licenses
• License renewal and activation
• IP address add-ons
• DDoS and security add-ons
• Backup storage and add-ons
• Setup fees, installation fees, and custom configuration fees
• Migration fees, managed service fees, and remote support fees
• Digital downloads, scripts, themes, modules, API or service credits, and one-time digital products

Once these products or services have been activated, issued, provisioned, or ordered from the vendor, a refund is not possible.

8. Website, Application, Email, and Managed Service Work

The refund scope for custom website development, application deployment, server management, malware cleanup, emergency support, data recovery, website migration, email migration, consultation, customization, and other professional services is determined by the written quotation or agreement for that work.

No refund generally applies to work that has already been completed, partially completed, delivered, deployed, or approved by the client.

9. General Conditions and Exclusions

A refund will not be provided, or may be limited, in the following circumstances:

• Breach of the Terms of Service, the Acceptable Use Policy, or the law
• Spam, phishing, scams, fraud, malware, DDoS, crypto-mining, prohibited content, or abusive activity
• Account suspension or termination for security or abuse reasons
• Selecting the wrong package or order, the wrong email or address, misspelling a domain, or customer-side misconfiguration
• Problems with the customer's application, plugin, theme, script, database, code, DNS, registrar, payment gateway, or third-party vendor
• Failure to keep backups, data loss caused by customer action, password leaks, or unauthorized access
• Promotional, discounted, free-credit, or coupon-based services, unless the offer separately states that a refund applies
• Charges for used bandwidth, consumed resources, already-delivered services, data transfer, or manual work
• Payment gateway, bank, mobile financial service, currency conversion, tax, transaction, or chargeback-related fees
• Duplicate service orders where the service has already been provisioned or used

Where abuse or fraud is suspected, BahariHost may carry out identity, payment, and usage verification before processing a refund.

10. Refund Amount, Method, and Processing Time

• The amount of an approved refund is determined by the Billing Team and may be pro-rata according to the eligible unused period or amount.
• Where possible, a refund may be issued to the original payment method or as BahariHost account credit. The decision may vary according to the payment provider, country, method, and transaction limitations.
• Payment gateway, bank, MFS, conversion, tax, and third-party processing fees are not refundable unless the law or the provider's policy states otherwise.
• After a refund is approved, processing normally takes 7–15 working days; additional time may be required because of the bank or payment provider.
• A cash refund, a refund to another person's account, or a refund without the original payment record is not mandatory.

11. Duplicate or Incorrect Payments

Where an accidental duplicate payment has been made against the same invoice, subject to verification of payment proof and transaction ID:

• the excess payment may be held as account credit; or
• the eligible amount may be refunded with the approval of the Billing Team.

Where the service has already been renewed, provisioned, or consumed, it will be considered under the normal refund policy.

12. Chargebacks and Payment Disputes

For any refund or billing concern, please follow the Client Portal cancellation request and Facebook/Support contact process before raising a chargeback or dispute.

In the case of an unresolved or unauthorized chargeback, payment reversal, fraudulent dispute, or payment abuse, BahariHost may suspend or terminate the relevant service and take any necessary collection or recovery action. Legitimate billing disputes are encouraged to be raised with us together with documentation.

13. Data Backup and Service Termination

Before a refund is approved, a cancellation is completed, or a service is terminated, the customer is responsible for taking backups of their website, database, email, files, license keys, and all other data.

Data may be permanently deleted after the service is stopped. BahariHost does not guarantee data retention, restoration, or backup recovery in any refund or cancellation case unless a separate backup service or agreement is in place.

14. Policy Interpretation and Right to Change

The interpretation of this policy, refund eligibility, adjustments, account credit, service migration, and approval of exceptions are determined by the BahariHost Administrative and Billing Team, subject to applicable law. We may update this policy at any time; once a new version is published it will apply to new orders and renewals.

15. Contact

Billing and refund requests:

BahariHost

Operated by Datacorelink

Client Portal

client.baharihost.com

Support Ticket

Open a ticket

Messenger

m.me/baharihost

Facebook Page

facebook.com/baharihost

Email

[email protected]

Phone

+880 9649-988222

Getting your request processed faster

To help us process your refund request quickly, please include:

• Your Client Portal cancellation reference
• The service ID or invoice number
• The payment transaction ID
• A short description of the problem